Terms & Conditions

Terms & Conditions – fdukan

Welcome to fDukan!
By using our website or placing an order, you agree to the following terms and conditions:

1. General

  • fDukan sells quality products in categories like health, beauty, and lifestyle.

  • We reserve the right to update or change these terms anytime without prior notice.

  • All prices are listed in PKR and are subject to change without notice.

2. Orders & Payments

  • Orders are confirmed once full payment or a Cash on Delivery (COD) request is placed.

  • In case of incorrect information or stock unavailability, fDukan reserves the right to cancel any order.

  • Payment methods: COD, Bank Transfer, or any other method mentioned at checkout.

3. Shipping & Delivery

  • We offer delivery across Pakistan.

  • Standard delivery time: 3 to 7 working days, depending on location.

  • Delays may occur due to weather, courier, or unforeseen reasons — we appreciate your patience.

4. Returns & Exchanges

  • You can request a return or exchange within 3 days of receiving your order.

  • The product must be unused, unopened, and in its original packaging.

  • Return shipping costs are the customer’s responsibility (unless the item was damaged or wrong).

  • Refunds will be processed after inspection of the returned item.

5. Damaged or Wrong Product

  • If you receive a wrong or damaged item, please contact our customer support within 24 hours of delivery with photos/videos as proof.

6. Privacy Policy

  • All customer data (name, address, contact info) is kept strictly confidential and used only to process orders.

  • We never share customer data with third parties without consent.

7. Contact & Support

For any help, complaint, or order issue:
📧 Email: fdukan0@gmail.com
📞 WhatsApp: +92 3284670461
🕒 Support Hours: Mon–Sat | 10 AM – 7 PM