Return & Refund Policy

Return & Refund Policy

Effective Date: October 3, 2025

At FDukan, your satisfaction is our top priority. We want you to shop with confidence, and if you are not completely happy with your purchase, we offer a clear and simple return and refund policy to make things right.

Eligibility for Return & Exchange

You may request a return or exchange if:

• The product you received is damaged, defective, or incorrect.
• You contact us within 7 days of receiving your order.
• The product is unused, undamaged, and in its original packaging.
• You provide a valid proof of purchase (order confirmation email or receipt).

Non-Returnable Items

Certain items cannot be returned or refunded, including:

• Products that have been used, damaged, or altered by the customer.
• Items returned after 7 days of delivery.
• Items without their original packaging or accessories.
• Products marked as “Final Sale” or Clearance items (unless defective or incorrect).
• Customized or personalized items.
• Gift Cards (non-refundable).

Return & Exchange Process

To request a return or exchange, please follow these steps:

• Contact Us

• • Reach out via WhatsApp, phone, or email with your order number and the reason for the return.

• Approval

• • Once your request is approved, we will provide you with return instructions.

• Shipping Your Return

• • If the return is due to our error (wrong or defective product), we will cover the shipping cost.
  • If it’s a change of mind, the customer is responsible for return shipping.

• Exchange

• • If the desired replacement product is available, we will ship it once we receive the returned item.
  • If the product is unavailable, a refund will be issued.

Refunds

• Refunds will be issued only after the returned item is received and inspected.
• Refunds are processed within 3–7 business days.
• Refunds will be issued to the original payment method (Bank Transfer, Easypaisa, JazzCash, or Debit/Credit Card).
• Please note: Original shipping charges are non-refundable, unless the return is due to our mistake.

Damaged or Defective Items

If you receive a damaged or defective product:

• Contact us immediately with your order number, photos, or videos showing the issue.
• We will quickly resolve the issue by offering a replacement, exchange, or refund.

Contact Us

If you have any questions or need assistance with returns and refunds, please contact us:

• WhatsApp / Call: 0328-4670461
• Email: fdukan0@gmail.com

Thank you for shopping at FDukan. We appreciate your trust and are committed to providing you with the best possible service.