Privacy Policy

Privacy Policy

Effective Date: October 3, 2025

At FDukan (“we,” “our,” “us”), your privacy and trust are extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase from us.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information when you use our website:

  • Personal Information (Provided by You):
    • Name
    • Email address
    • Phone number
    • Billing and shipping address
    • Payment details (processed securely through trusted payment gateways – we do not store card information)
  • Non-Personal Information (Automatically Collected):
    • IP address
    • Browser type and version
    • Device information
    • Pages you visit on our website
    • Cookies and tracking data (to improve user experience and marketing)

How do We Use Your Information?

We use your information for the following purposes:

  • To process and deliver your orders.
  • To send you order confirmations, shipping updates, and customer support messages.
  • To improve our website, products, and services.
  • To send promotional offers, newsletters, and marketing communications (only if you have opted in).
  • To detect and prevent fraudulent transactions.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember your preferences and shopping cart.
  • Provide a personalized shopping experience.
  • Analyze website performance and traffic.
  • Deliver relevant advertisements (remarketing/retargeting).

You can disable cookies in your browser settings, but some features of our site may not function properly without them.

How do We Protect Your Information?

We take strong security measures to protect your data:

  • Secure Socket Layer (SSL) encryption for safe transactions.
  • Payment details are processed through trusted third-party gateways (we do not store your card details).
  • Restricted access to customer data within our company.

However, please note that no method of online transmission is 100% secure, but we strive to use industry-standard measures to protect your data.

Sharing of Information

We do not sell or trade your personal information to third parties.

We may share your data only in the following cases:

  • Service Providers: With trusted third parties (e.g., courier services, payment gateways) to complete your orders.
  • Legal Requirements: If required by law, regulation, or government request.
  • Business Transfers: In case of a business merger, acquisition, or sale.

Your Privacy Rights

As a user, you have the right to:

  • Access, update, or correct your personal information.
  • Request deletion of your personal data (except where legally required to keep records).
  • Opt out of marketing emails by clicking “unsubscribe” in our emails.
  • Control cookie preferences in your browser settings.

Children’s Privacy

FDukan does not knowingly collect information from children under the age of 13. If you believe your child has provided us with personal data, please contact us, and we will promptly delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy, please reach out to us:

  • WhatsApp / Call: 03284670461
  • Email: fdukan0@gmail.com

Thank you for trusting FDukan. Your privacy and security are always our priority.